SAI’s business transformation advisers have led successful transformations in the public and private sector. Cumulatively, these initiatives have added billions of dollars in value to the organizations’ operations while increasing quality and significantly decreasing costs. One program alone added $6 billion dollars of airlift capacity to the U.S. Air Force Materiel Command without requiring the purchase of a single aircraft.
Based on our experience, SAI has created a unique program, From Chaos to Clarity, combining key elements from proven methodologies into a focused tool for successful business transformation. This program addresses, in a systematic way, all elements of value creation within the organization – from strategic leadership to operational effectiveness.
Our method helps management understand the strengths and weaknesses of the organization’s current situation as a prelude to creating and deploying a new and improved way of doing business. We accomplish this in five phases: Definition, Description, Problem-Solving, Implementation and Management.
During the Definition stage, SAI works with senior management to reach an understanding of goals and of the current barriers to achieving these goals. In addition, a change leadership infrastructure is created within the organization to guide the development and deployment of major improvements.
Next, we create a detailed Description of the organization’s current state of operations. This includes high-level process breakdowns that delineate inputs and outputs and highlight known issues and constraints. Available operational data – on quality, performance and productivity – is gathered in this phase.
During the Problem-Solving phase, SAI employs results-oriented tools and facilitated discussions to discover root causes and devise effective solutions for barriers to improvement. One of the most powerful forces for improvement lies in the tacit knowledge accumulated by members of the organization: “things you know that you don’t realize you know.” Our consultants are trained, credentialed and experienced at facilitating discussions to draw out this valuable knowledge.
Even initiatives that perform successfully in planning and analysis often fail in the Implementation stage. SAI’s success in implementation derives in part from the depth of experience we have in successfully executing business transformation initiatives. Another factor in our success stems from two key elements, which, in combination, may be unique to the Chaos to Clarity method:
- The creation of a small organizational component for rapid deployment of approved ideas without impinging on hierarchy and enterprise stability; and
- The utilization of a leadership communication strategy that has proven to be far more successful than any competing method of promoting innovation.
Finally, to ensure that the improvements are sustainable, SAI works with the organization to install the Management phase of the program. During this phase, improvements are fully integrated into daily work processes and a system of measurements and reporting is initiated to enable management’s control of the new way of doing business. Many promising transformation initiatives also fail to sustain results due to errors in the management phase. SAI pays particular attention to the creation of meaningful metrics that can feasibly be collected and reported upon. Human nature can prompt planners to devise too many metrics, to select obscure or irrelevant metrics or, quite simply, to measure obvious things that are easy to count. Here, too, SAI’s experience can mean the difference between failure and success.
In summary, SAI’s from Chaos to Clarity program offers clients a comprehensive approach to business transformation based on proven methodologies as well as the experience and creativity of our consultants.
SAI would welcome the opportunity to answer questions and provide further information about how our capabilities might help your organization thrive in the challenging environment facing today’s small and medium-sized businesses.